Website Terms of Use – Electric Scooter Australia

Welcome to the website of AusGlide Pty Ltd (ABN 42667230122) trading as Electric Scooter Australia - ESA (“we”, “us” or “the Company”), a leading Australian importer and online retailer of electric scooters, e-rideables, and accessories.

1. Agreement to these Website Terms of Use

By accessing and using https://electricscooteraustralia.com.au/, you agree to be bound by these Website Terms of Use (“Terms”). These Terms form a binding agreement between you and the Company. If you do not agree with any part of these Terms, you must not use this Site.

2. Privacy Policy

Your use of this Site is also subject to our Privacy Policy (https://electricscooteraustralia.com.au/pages/privacy-policy), which is incorporated by reference into these Terms. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

3. Legal Capacity to Transact

You must be at least 18 years of age to place orders through this Site. By using this Site, you represent and warrant that you are at least 18 years old. The Company reserves the right to seek compensation from parents or guardians of minors who make purchases on this Site.

4. Eligibility to Use This Site

This Site is directed at customers residing in Australia. We do not represent that content or products on this Site are available or appropriate for use in other locations. Accessing this Site from outside Australia is at your own risk and you are responsible for compliance with your local laws.

5. Registration and Account Security

We may require you to create an account to access certain parts of this Site. You agree to:

• Provide accurate and complete information;
  

• Keep your username and password secure; and
  

• Notify us immediately of any unauthorised access to your account.
  

We reserve the right to approve, reject, or terminate accounts at our discretion.

6. Our Products

We have made every effort to provide an accurate representation of our products and services in our online store. However, please note that:

• Colours or product appearance may differ from how they appear on your screen due to your device settings and configuration.
  

• We do not warrant that the appearance or quality of any products or services purchased by you will meet your expectations or exactly match the images depicted on our site.
  

• All descriptions of products are subject to change at any time without notice at our sole discretion.
  

• We reserve the right to discontinue any product at any time and may limit quantities of any product we offer to any person, region, or jurisdiction, on a case-by-case basis.

7. Orders and Acceptance

Placing an order on this Site constitutes an offer to purchase products. Orders are only accepted once we:

• Receive full payment; and
  

• Pass internal validation checks to prevent fraud.
  

We reserve the right to:

• Cancel orders before acceptance;
  

• Refuse service;
  

• Terminate access; or
  

• Remove or edit content.
  

An order is accepted when your products are dispatched, and risk and title pass to you at the time of shipment.

8. Pricing, Taxes, and Shipping

• All prices displayed include GST (Goods and Services Tax) unless stated otherwise.
  

• Shipping costs are calculated at checkout based on location and product weight/size.
  

• Prices may change without notice prior to placing your order.
  

9. Payment Methods

We accept Visa, MasterCard, American Express, PayPal, and buy-now-pay-later services such as Afterpay, Zip Pay, and Klarna (subject to each provider’s terms).

• By selecting a buy-now-pay-later option, you agree to that provider’s separate terms and repayment schedule.
  

• Approval for these services is determined solely by the provider and is outside of our control.
  
  

10. Shipping & Delivery

We use trusted third-party courier and freight partners to deliver orders across Australia. While we aim to process and dispatch orders promptly, delivery times may vary due to courier schedules, traffic conditions, or regional constraints.

• We are not responsible for delays outside of our control once an order is handed to a courier.
  

• Tracking information will be provided where possible.
  

• Shipping fees are non-refundable unless the delay is due to our error.

• Further details on delivery times, courier options, and regional restrictions can be found separately on https://electricscooteraustralia.com.au/pages/shipping-delivery-policy
  
  

11. Security

While we use secure technology, we are not responsible for losses due to unauthorised use of your payment information. We may request identification to verify transactions. You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign, or license your account to any other person.

12. Intellectual Property

All content, branding, software, and materials on this Site (“Proprietary Content”) are owned or licensed by the Company. You may not reproduce, modify, or use our intellectual property without written consent.

13. User-Generated Content

By submitting reviews, comments, or other content to our Site, you grant us a worldwide, royalty-free, perpetual licence to use, display, and distribute your content. You must not submit unlawful or infringing content.

14. Prohibited Conduct

You must not:

• Interfere with Site functionality or security;
  

• Upload viruses, spam, or malicious software;
  

• Engage in fraudulent, unlawful, or misleading activity;
  

• Copy, scrape, or reproduce our content without permission.
  
  

15. Warranties & Product Use

• Our products are intended for personal, recreational use only and must be used in accordance with product manuals and Australian regulations.
  

• Electric scooters must not be used under the influence of drugs or alcohol.
  

• Riders must wear helmets and protective gear meeting Australian safety standards.
  

• Children under 16 must be supervised.
  

• Products should only be used on private property unless permitted by local law.
  
  

16. Warranty Policy

We provide a 12-month manufacturer’s warranty on new products against defects in materials and workmanship. This excludes:

• Normal wear and tear, misuse, or improper storage;
  

• Damage caused by unauthorised repairs or modifications;
  

• Use of non-compatible accessories.

17. Returns & Refunds

We comply with Australian Consumer Law (ACL) and offer remedies for faulty products.

• Change of mind returns are generally not accepted but may be considered at our discretion, subject to restocking fees and shipping costs.
  

• Faulty goods will be repaired, replaced, or refunded in line with ACL obligations.
  

• Proof of purchase is required for all returns.
  

• Products must be returned to our warehouse at your cost unless confirmed as faulty.

• Further details on returns and refund can be found separately on https://electricscooteraustralia.com.au/pages/return-refund-policy
  
  

18. Limitation of Liability

To the fullest extent permitted by law, we exclude liability for indirect or consequential losses, including lost profits, arising from your use of this Site or products purchased.

19. Force Majeure

We are not liable for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, supply chain disruptions, or transport issues.

20. Governing Law

These Terms are governed by the laws of New South Wales, Australia. Any disputes will be heard in the courts of New South Wales.