At Electric Scooter Australia (ESA), we aim to deliver your electric scooters, hoverboards, and personal mobility products quickly, safely, and reliably. With multiple local warehouses in Australia, we provide fast and trackable shipping nationwide, typically dispatched within 2–5 business days.

1. Delivery Times

• Standard delivery: Dispatched in 2–5 business days Australia-wide.
  
  

• Delivery times may vary for remote or regional areas.
  
  

• All orders include tracking information so you can monitor your shipment.
  
  

• ESA uses trusted third-party courier services for all deliveries. While we work closely with these partners to ensure timely delivery, please note that delivery times may sometimes be outside our control due to factors like weather, traffic, or courier delays.
  
  

2. Shipping Costs

• Shipping fees are calculated at checkout and depend on location and product size.
  
  

• From time to time, ESA offers free shipping promotions on select products or during sales.
  
  

3. Packaging & Handling

All products are shipped in secure, original packaging to protect against damage during transit. Retaining the original packaging is required for any returns or exchanges.

4. Faulty Goods – Shipping Policy

ESA is committed to Australian safety and compliance standards and customer satisfaction:

• Customers must initially pay shipping costs to return items for assessment.
  
  

• If the product is confirmed faulty, ESA will:
  
  

• Refund your initial shipping cost.
  
  

• Cover shipping for the repaired or replacement product back to you.
  
  

• If the product is not deemed faulty (e.g., due to misuse, normal wear, or failure to follow instructions), the customer must bear all shipping costs both ways.
  
  

5. Missed Deliveries & Address Accuracy

• Ensure your shipping address is correct at checkout. ESA is not responsible for delays or additional charges caused by incorrect address details.
  
  

• If a delivery is missed, the courier may leave a collection card or schedule redelivery.
  
  

6. International Shipping

ESA currently ships within Australia only, enabling us to maintain fast delivery times and ensure compliance with local safety standards.

✅ Why Choose ESA for Shipping?

• Fast 2–5 day dispatch time
  
  

• Local warehouses for quick processing
  
  

• Secure, trackable shipments via trusted courier partners
  
  

• Hassle-free returns & repairs handled in Australia
  
  

• Clear policies that comply with Australian Consumer Law