ESA Shipping Delivery Policy

Electric Scooter Australia (ESA) Shipping Policy

At Electric Scooter Australia (ESA), we aim to deliver your electric scooters, hoverboards, and personal mobility products quickly, safely, and reliably. With multiple local warehouses across Australia, we provide fast and trackable shipping nationwide.

1. Delivery Times

  • Dispatch Time: Orders are typically processed and dispatched from our warehouse within 1-2 business days.

  • Standard Delivery: Once dispatched, delivery takes 3-4 business days Australia-wide.

  • Regional Areas: Delivery times may be longer for remote or regional locations.

  • Tracking: All orders include tracking information so you can monitor your shipment from dispatch to delivery.

ESA uses trusted third-party courier services for all deliveries. While we work closely with our partners to ensure timely delivery, please note that final delivery times may sometimes be affected by factors outside our direct control, such as weather, logistics, or courier scheduling.

2. Shipping Costs

Shipping fees are calculated at checkout based on your delivery location and the size/weight of the product.

From time to time, ESA offers free shipping promotions on select products or during major sales events.

3. Packaging & Handling

All products are shipped in their secure, original manufacturer's packaging to ensure they are protected during transit. Please retain the original packaging, as it is required for any returns or exchanges.

4. Faulty Goods – Shipping Policy

ESA is committed to Australian safety standards and your complete satisfaction:

  • Customers are required to pay the initial shipping cost to return an item to us for assessment.

  • If the product is confirmed to be faulty, ESA will:

    • Refund your initial return shipping cost.

    • Cover the shipping cost for the repaired or replacement product back to you.

  • If a returned product is not deemed faulty (e.g., due to misuse, accidental damage, or failure to follow instructions), the customer will be responsible for all associated shipping costs.

5. Missed Deliveries & Address Accuracy

Please ensure your shipping address is complete and correct at the time of checkout. ESA is not responsible for delays or additional charges caused by an incorrect or incomplete address provided by the customer.

If you are not available to receive a delivery, the courier will typically leave a notification card with instructions for arranging a redelivery or collecting the parcel from a local depot.

6. International Shipping

To maintain our fast delivery times and ensure full compliance with Australian safety standards, ESA currently ships within Australia only.

Why Choose ESA for Shipping?

  • Fast Processing: Dispatched in 1-2 business days.

  • Quick Delivery: Standard delivery within 3-4 business days.

  • Local Warehouses: For rapid order processing across Australia.

  • Secure & Trackable: Shipped via trusted courier partners.

  • Hassle-Free Returns: Repairs and returns handled locally in Australia.

  • Customer Guarantee: Clear policies that comply with the Australian Consumer Law.